Every iDesign piece is printed to order just for you, so we handle returns a little differently from a regular store. If something is wrong with your order, we'll make it right.
Damaged, misprinted or wrong items
If your item arrives damaged, has a printing defect, or isn't what you ordered (wrong design, size or color), email us within 14 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back unless we ask.
Change of mind or wrong size
Because each piece is made to order, we can't accept returns or exchanges for a change of mind, or if you ordered the wrong size. Please check the size details on the product page before you order, and message us if you're unsure.
Cancelling an order
You can cancel or change your order within 12 hours of placing it, before it goes into production. Email us right away with your order number. After production starts, we can't cancel it.
Custom orders
Custom orders are printed only after you approve the mockup, so they can't be returned. The damaged, misprinted or wrong item promise above still applies.
Refunds
Refunds go back to your original payment method. Once we've issued one, it can take 5–10 business days to show on your statement, depending on your bank.
Questions
Use our Contact page or email [email protected]. Please include your order number.
Last updated September 26, 2026.